My experience with the purchase of a Boxster Spyder from Oscar Jacobs reminded me that you don’t need to go to a franchised dealer to receive excellent customer service and attention to detail. Matt handled every step of the transaction proactively and professionally and Martin provided support behind the scenes so it felt as if I was dealing with a much bigger organisation then they really are. I would highly recommend Oscar Jacobs and will buy from them again when the opportunity arises.
Barry Cooper – Porsche Boxster Spyder
We were totally blown away by the car buying experience provided by Oscar Jacobs. From the first point of contact the service we were given was nothing but exceptional. Professional, knowledgeable and absolutely no pressure to buy. We found that having a private appointment and as much time as we needed to discuss our purchase made things extremely personal and relaxed. Martin and Mike were probably two of the nicest guys in the car industry and are obviously very passionate about cars and five star customer care. I would highly recommend anyone looking to buy a luxury vehicle to head to Oscar Jacobs and will certainly return in the future.
Vicky and Chris – Audi A7
Thank you most sincerely for all your help in acquiring and delivering our new Range Rover Sport. Having decided on the spec and given you the details that was pretty much it. All discussions with the dealer were avoided ( I know some people love it but personally I can always find something more productive to do with my time – and let’s face it you and your colleagues are far better placed to have them ) and any queries I had were dealt with quickly and efficiently. At every stage the purchase was handled with the highest level of professionalism and most importantly to any customer with an absolute belief I was being dealt with honestly and fairly. This is my first experience of dealing with Oscar Jacobs but certainly not my last. Thank you again Matt – I won’t hesitate to recommend you and the business.
Geoff Percy – Range Rover Sport
I purchased a Mercedes V Class from Oscar Jacobs Motors back in March 19 and dealt with Mike Ashmore. The company was absolutely fantastic with me, as I was purchasing the vehicle for business use and needed to arrange my finance. They were so accommodating, held the vehicle for a number of weeks for me and did not ask or take a deposit from me. There was no pushy sales tactics at all. Now I can assure you no other company would do that for you! I drove down to Birmingham to collect the car and met both Mike and Martin who were very friendly and welcoming. The vehicle was exactly as advertised, nothing hidden and I found the company to be very open and transparent. I received a 6 months warranty with the vehicle, which incidentally I have had to use for an exhaust sensor. To be fair it is a known manufacturing fault with the vehicle however when I approached Mike about this he immediately booked the vehicle into my local Mercedes dealers and the vehicle was fixed, no push back at all from Oscar Jacobs. I absolutely would recommend this company to everyone and I will certainly approach them in future when I am looking to purchase another business vehicle next year. My vehicle has been a hit with my clients and is exactly what I was looking for, a very happy customer.
Hamish Mair Services Scotland – Mercedes V Class
I recently bought a BMW M2 from Oscar Jacobs – having looked at 3 elsewhere previously. I can only say, what a very pleasant experience dealing with both Matt and Martin. From my first telephone conversation, initial meeting to final handover. A friendly, experienced and non-pushy approach to car sales. Far and away above the average ‘Main Dealer’ approach. Truly a breath of fresh air. Thank you both very much.
Tim Froggatt – BMW M2
Great, professional service from first viewing to handover. Very happy with the BMW M4 purchased from Oscar Jacobs. The car was well prepped and the whole experience was so much better than previous purchases from other dealers/garages. Wouldn’t hesitate to use Martin or Mike again for my next car.
Jord – M4 Coupe
I have experience of a whole range of manufacturer supplied approved cars. My experience with Oscar Jacobs clearly surpasses many of them and equals the very very best. The quality of the service from beginning (Martin taking a call on holiday, and within 10 minutes Mike calling me back), to the hand over was exemplary. They make an excellent team who are knowledgible about the specification of their cars and were responsive to my questions at all times. Their attention to detail on all aspects was reassuring and they were informative about every stage of the preparation of the car and handover. Martin and Mike only source the very best vehicles and specs of their type. That avoids spending hours looking for the “right vehicle” (they have done that work already) and it takes the risk out of buying. The car was beautifully prepared and detailed for collection. I will have no hesitation in buying a premium car again through them and can thoroughly recommend them in the highest terms.
Tim – BMW M6 Competition
I would just like to say thank you for your help in sorting the issue on my M6. After purchasing the car from you in late 2016, you have been extremely helpful throughout the purchase and after sales support of my vehicle. We all know that things go wrong with cars now and again. When this happens – most dealers like to bury their head in the sand. I’ve been extremely impressed by the manner in which Oscar Jacobs has dealt with the (relatively minor) headlight issue on my car. When I informed OJ of the problem, Martin organised for the issue to be rectified at a BMW main dealer and supplied a very nice courtesy car and driver to deal with the transport at his own cost. The turnaround was extremely prompt and the issue was sorted over a weekend. I can’t speak highly enough of the quality of service and product from Oscar Jacobs – I would not hesitate placing my business with them in the future.
Joshua Hall – BMW M6
It was an absolute pleasure buying a car from Martin Walmsley. He is a not only a gentleman but a thorough professional – I haven’t experienced such high quality customer service in a very long time. Martin takes absolute pride in his car and his business and I wish him the very best – he so deserves to do well.
Adrian Nightingale – Porsche
I have recently bought a Audi R8 from Oscar Jacobs and the whole process was professional. Martin was excellent dealing with any issues and was extremely helpful through every part of the sale, even offering to adjust the insurance on the car to fit around my age. After dealing with unhelpful and uninterested main dealers Oscar Jacobs was a breath of fresh air. I’d be delighted to deal with Martin again in the future and would highly recommend them.
James Attebery – Audi R8
Having recently purchased a BMW X5 from Oscar Jacobs, I would like to thank Martin for all his help. Martin provides a personal and extremely efficient service, nothing was too much trouble and the whole process was a pleasure. The car was immaculate and I would thoroughly recommend Oscar Jacobs to anyone.
Mark Wells – BMW X5
I recently purchased a new car from Oscar Jacobs and the whole process was very straightforward. Martin was easy to deal with and the car was as well prep’d as any BMW I’ve bought directly from BMW dealership, without having to contribute to paying for their showroom and coffee … All the best
Derek Sweeney – BMW
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